Frequently Asked Questions

This FAQ page has been created to help answer some of the most common questions regarding shopping, orders, shipping, payments, returns, and customer support at Mercref.

At Mercref, we want every customer to enjoy a smooth and reliable shopping experience from the moment an order is placed until it arrives successfully.

Below, customers can find answers to common questions related to our products, shipping process, payment methods, order handling, return procedures, and general store policies.

If additional assistance is needed after reviewing the information below, our support team is always available to help.

Orders & Checkout

How do I place an order?

Customers can place an order directly through the Mercref website by selecting products, adding items to the cart, and completing the checkout process using one of our accepted payment methods.

Can I change my order after placing it?

Yes, customers may request order changes shortly after placing an order. Because orders are processed quickly, we recommend contacting us immediately if modifications are needed.

Can I cancel my order?

Orders may be canceled before processing or shipment preparation begins. Once an order enters fulfillment or shipping stages, cancellation may no longer be available.

Will I receive an order confirmation?

Yes. Customers will receive an order confirmation email after a successful purchase has been completed.

Shipping & Delivery

Shipping Information	Details
Handling Time	1 Business Day
Transit Time	2–6 Business Days
Shipping Cost	Flat Rate $5.99
Shipping Availability	United States Only

When will my order ship?

Orders are generally processed within 1 business day after payment confirmation. Orders placed after the daily cut-off time may begin processing the following business day.

Which shipping carriers do you use?

We work with trusted carriers including USPS, UPS, and FedEx depending on the destination and operational availability.

Do you ship internationally?

At this time, Mercref only ships within the United States and does not currently offer international shipping services.

What should I do if my package is delayed?

Customers should first review tracking updates provided by the carrier. If additional assistance is needed, our support team is available to help investigate delivery concerns.

Tracking Information

How can I track my order?

Once an order ships successfully, customers will receive a shipping confirmation email containing tracking information.

Why is my tracking information not updating?

Tracking systems sometimes require 24–48 hours to display updated shipment activity after a package has been transferred to the carrier.

Returns & Refunds

What is your return policy?

Customers may request a return within 30 days after receiving their order, provided the returned items meet the conditions outlined in our Return & Refund Policy.

How long do refunds take?

Approved refunds are generally processed within 12 business days after the returned item has been received and inspected.

Are there any return or refund fees?

Mercref currently does not charge return or refund processing fees for eligible approved returns.

Payments & Security

Which payment methods do you accept?

Mercref currently accepts PayPal and Venmo as payment methods during checkout.

Is checkout secure?

Yes. Transactions are processed using secure payment systems and encrypted technologies designed to help protect customer payment information.

Why was my payment declined?

Payment providers may decline transactions for various reasons including insufficient funds, billing mismatches, account restrictions, or security verification issues.

Products & Availability

What products does Mercref sell?

Mercref offers fashion accessories including belts, hats, and sunglasses.

Are product images accurate?

We work hard to display products accurately; however, slight differences in color or appearance may occur depending on lighting conditions and screen settings.