Shipping & Delivery Policy

Last Updated: January 2026

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from Mercref. Our store specializes in women’s footwear, including Boots, Sandals, and Sneakers.

We are committed to providing a transparent and reliable shipping experience for all customers. This policy is designed to clearly outline shipping timelines, costs, carriers, and customer responsibilities in accordance with Google Merchant Center requirements and general consumer protection standards.

1. Order Processing & Handling Time

All orders placed on the Mercref website are processed within 1 business day. Processing time includes order verification, payment confirmation, product inspection, packaging, and preparation for shipment.

Orders are processed on business days only, which are defined as Monday through Friday, excluding weekends and public holidays. Orders placed outside business hours or on non-business days will be processed on the next available business day.

Processing Detail	Information
Handling Time	1 business day
Order Cut-Off Time	5:00 PM (EST)
Processing Days	Monday – Friday

Orders placed after 5:00 PM EST will be considered received on the following business day. This cut-off time helps ensure accurate order fulfillment and timely shipment.

2. Shipping Rates & Fees

Mercref maintains a simple and transparent shipping fee structure. Shipping costs are clearly displayed at checkout before payment is completed. We do not charge hidden handling, packaging, or processing fees.

Flat Rate Shipping: $6.99 per order
Applies to all eligible footwear products
No additional service or fulfillment fees

Shipping fees help cover carrier charges, packaging materials, and logistics handling to ensure your footwear arrives safely and in good condition.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is 2 – 6 business days. Total delivery time typically ranges from 3 – 7 business days, including processing and transit.

Shipping Stage	Estimated Time
Order Processing	1 business day
Transit Time	2 – 6 business days
Total Estimated Delivery	3 – 7 business days

Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, carrier operational issues, peak shopping periods, or other circumstances beyond our control.

4. Shipping Carriers

Mercref works with trusted and reputable shipping carriers to ensure reliable delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Carrier selection depends on destination, package size, and logistics efficiency.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Tracking information usually becomes active within 24 hours after shipment.

Track orders directly on the carrier’s official website
Tracking updates may take time depending on carrier systems
Contact support if tracking does not update after 48 hours

6. Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information at checkout. Mercref is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If an order is returned due to address issues or unsuccessful delivery attempts, additional shipping fees may apply for reshipment.

7. Policy Updates

Mercref reserves the right to update or modify this Shipping & Delivery Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.