Change & Cancel Policy

This Change & Cancel Policy explains how customers may request order modifications, address updates, item changes, or order cancellations after placing an order through Mercref. We aim to provide a smooth and transparent experience while processing requests as quickly as possible.

At Mercref, we understand that customers may occasionally need to make changes to an order after it has been placed. Whether an incorrect shipping address was entered, a product selection needs adjustment, or an order is no longer needed, our team will always try to assist whenever possible.

Because orders are processed quickly to support fast shipping and efficient fulfillment, requests for changes or cancellations are time-sensitive and cannot always be guaranteed once processing has started.

This policy explains the conditions, timelines, and procedures for requesting order modifications or cancellations before shipment.

Order Changes

Customers who need to make changes to an order should contact us as soon as possible after the order is placed.

Depending on the order status and processing stage, we may be able to assist with certain updates, including:

Shipping address corrections
Product or item changes
Quantity adjustments
Contact information updates
Order detail corrections

While we always try to assist customers whenever possible, requested changes may not be available once order processing or shipment preparation has started.

Customers are encouraged to review all order details carefully before completing checkout to help avoid delays or processing issues.

Shipping Address Changes

Customers are responsible for ensuring the shipping address entered during checkout is accurate and complete.

If an incorrect shipping address is discovered after an order has been placed, customers should contact us immediately with the corrected information.

Address updates may only be possible before the order has been packed, processed, or transferred to the shipping carrier.

Once a shipment has been dispatched, we may no longer be able to modify the shipping address or redirect the package.

Mercref is not responsible for delays, delivery failures, or lost shipments resulting from incorrect or incomplete shipping information provided during checkout.

Order Cancellation Requests

Customers who wish to cancel an order should contact us immediately after placing the order.

Orders may only be canceled before processing or shipment preparation begins. Because our fulfillment process starts quickly, cancellation requests are reviewed based on the current order status at the time the request is received.

Once an order has entered fulfillment, packaging, or shipping stages, cancellation may no longer be available.

If an order has already shipped, customers may need to follow the return process outlined in our Return & Refund Policy after delivery.

Processing Time Considerations

Mercref processes orders quickly in order to provide efficient shipping and timely delivery for customers.

Most orders begin processing within a short period after payment confirmation. Because of this, requests for modifications or cancellations should be submitted as early as possible.

During high-volume periods, promotions, holidays, or peak shopping seasons, order processing activity may move even more quickly, reducing the available window for changes or cancellations.

Incorrect Orders or Fulfillment Issues

If a customer receives an incorrect item, missing item, or damaged product, we encourage customers to contact us as soon as possible after delivery.

To help us review the issue efficiently, customers may be asked to provide order information and photos of the received package or products.

Once the issue has been reviewed, our team will work to provide an appropriate resolution depending on the situation.

Refunds After Cancellation

If a cancellation request is approved before shipment, any eligible refund will be processed back to the original payment method used during checkout.

Refund processing timelines may vary depending on the payment provider or financial institution involved in the transaction.

Customers will receive confirmation once the cancellation and refund process has been completed successfully.

Fraud Prevention & Order Review

For security purposes, certain orders may be reviewed before shipment to help prevent unauthorized transactions, payment issues, or fraudulent activity.

In some situations, Mercref may request additional verification information before processing or shipping an order.

We reserve the right to delay, limit, or cancel orders if suspicious activity or policy violations are identified during the review process.